Terms & Conditions

1. Introduction

HONE Process Serving (the “Company,” “we,” “us,” or “our”) operates the website at https://hone.services (the “Site”) and provides process serving, document delivery, and related legal support services. By accessing or using our Site or services, you agree to these Terms & Conditions. If you do not agree, do not use our Site or services.

2. Services Provided

HONE Process Serving offers professional process serving for legal documents, court document delivery, filing support, service of summons, complaints, subpoenas, and related legal papers, plus administrative tracking and proof of service documentation. We do not provide legal advice or act as attorneys; all services are performed strictly as a third-party service provider.

3. No Legal Advice

HONE Process Serving is not a law firm and does not provide legal counsel, interpretation, or representation. Any communication, guidance, or operational assistance is informational and logistical only. Clients remain responsible for consulting a licensed attorney for legal advice.

4. User Responsibilities

You agree that all information provided is accurate and lawful, that you have the authority to request service or document delivery, and that submitted documents do not violate applicable laws. Services may not be used for harassment, fraud, or illegal activity. We reserve the right to refuse service at our discretion.

5. Service Acceptance & Completion

Submission of a request does not guarantee acceptance. We reserve the right to accept or decline any job, determine the method and timing of service attempts, and subcontract or assign service agents where necessary. Proof of service will be provided upon completion when applicable.

6. Fees & Payment

All fees are due in full before or at the time of service unless otherwise agreed in writing. Fees may vary by location, urgency, difficulty, and number of attempts. Payments are non-refundable once service attempts have begun, except at our sole discretion.

7. No Guarantee of Outcome

• We make every reasonable effort to complete service successfully.
• We do not guarantee successful service on any individual attempt.
• We do not guarantee location accuracy of recipients or their cooperation.
• Service outcomes depend on external factors outside our control.

8. Limitation of Liability

To the maximum extent permitted by law, HONE Process Serving shall not be liable for indirect, incidental, or consequential damages, loss of data, income, or business opportunities, delays in service or inability to complete service, or errors caused by inaccurate information provided by the client. Total liability for any claim shall not exceed the amount paid for the specific service in question.

9. Indemnification

You agree to indemnify and hold harmless HONE Process Serving, its owners, employees, contractors, and agents from claims, damages, losses, or legal fees arising from misuse of services, false or misleading information, or violation of laws or third-party rights.

10. Privacy

Use of our services is also governed by our Privacy Policy, which outlines how information is collected, used, and protected.

11. Third-Party Contractors

HONE Process Serving may use independent contractors or agents to complete service requests. These parties must follow our service standards but operate as independent professionals.

12. Website Use

You may not access the Site in an unauthorized manner, disrupt Site functionality, or use the Site for fraudulent or unlawful purposes. We reserve the right to suspend or terminate access without notice for violations of these Terms.

13. Intellectual Property

All content on the Site, including branding, logos, text, and design, is the property of HONE Process Serving and may not be copied, reproduced, or distributed without written permission.

14. Service Availability

We do not guarantee uninterrupted access to the Site or services. Availability may be affected by maintenance, technical issues, weather, or legal restrictions.

15. Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to conflict of law principles, and any disputes shall be resolved in Michigan state or federal courts.